Ordering
Information:
We encourage everyone to order online, but can order
by phone and talk to a real person 10am to 6pm M-F EST
(1pm to 7pm EST) at 804.303.8752. Please have complete
stock numbers and payment info ready when calling.
Sorry, no technical help available on this line.
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Payment
Methods:
We accept Master Card, Visa, Discover, American
Express, PayPal and eChecks. We do not charge your
credit card until your order is ready to ship.
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Price
Matching:
JPCohen Enterprises will price match any legitimate
online competitors price.
All you have to do is:
On the comments section of the online order form you
need to put the competitors name, the item(s) in
question, and link address to their website so we can
verify the price(s). We will adjust the price(s) on
your final invoice based on the criteria below.
Criteria:
Certain eligibility rules do apply to receive
advantage of the JPCohen Enterprises price matching
policy.
Competitors must be a U.S.
authorized retailer doing business on the Internet,
(Internet auction sites such as eBay or eBay stores do
not count) and they must have the identical item in
stock.
Offer does not apply to: special
orders, rebates, samples, one-of-a-kind, limited or
bulk quantity items, bonus or special offers,
clearances, closeouts, eBay, or typographical errors.
We reserve the right to limit quantities.
Offer applies only to new
identical products.
Once we have verified that the
competitor's web site conforms to the above
eligibility rules, JPCohen Enterprises will make
adjustments on your final invoice and ship your order
out. You will only be notified if we find any
discrepancies.
Please note: Price matching
is only valid on new orders only. This offer is not
retroactive on orders already received, but if you do
find a lower price within 7 days of placing your
order, we will honor that price.
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$10.00
First Time Buyer Offer:
We are offering all first time buyers $10.00 off of
their next order with us. Why are we doing this? It's
simple; we want your repeat business. We know that
once you shop here, you won't want to shop anywhere
else. Your $10.00 discount coupon will automatically
be emailed to you after you place your first order.
Your first order would be considered your qualifying
order.
There are only a few things that
we ask:
- Your initial order
(qualifying order) must total at least $25.00
before S/H of shippable product to qualify for
this offer.
- Then re-order from us at any
time within the next 2 months and spend at least
$75.00 before S/H of shippable product.
- When placing your second
order, make sure to enter the coupon code that was
emailed to you in the coupon box on the order
form. If you meet the above conditions, your
$10.00 discount will then be deducted from your
total.
- Only one coupon per household
will be given.
- Pre-orders, back orders and
gift certificates will not qualify as your first
order.
- You must set up an account
when placing your qualifying order and be logged
in when placing your second order. (This is so we
can confirm your eligibility.)
That's it. It's that simple to
get your $10.00 First Time Buyer Discount Coupon. It
pays to shop at JPCohen Enterprises.
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Our
Shipping Prices & Policy, Continental USA:
Our shipping policy is simple. We charge a flat *$7.99
per order for S/H in the continental USA to any valid
street address (Our choice of carrier and service).
You may choose FedEx Ground at a flat rate of $10.99
per order. If choosing either of these methods,
make sure you're shipping address is a valid street
address and not a P.O. Box. If your shipping
address is a P.O. Box, you must choose USPS Priority
Mail. You will be charged the actual cost plus
$3.00 plus insurance. Insurance will be added at
the rate of $2.00 up to the first $100.00 of your
order and $2.00 per additional $100.00 up to the total
value of your order. *Some items may require
extra shipping and will be noted on the item page.
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Shipping Deposits
Excluding flat rate
shipping, a shipping and handling deposit will be
added to your order and the excess will be refunded at
time of shipment. If the actual shipping and handling
exceeds your deposit you will be notified by email
before shipping your order.
- FedEx Next Day Air - Actual
Shipping Charges (40% S/H Deposit Added*)
- FedEx 2nd Day Air - Actual
Shipping Charges (30% Shipping Deposit Added*)
- FedEx 2nd Day Air (AK/HI)
Actual Shipping Charges (35% Shipping Deposit
Added*)
- FedEx 3 Day - Actual Shipping
Charges (20% Shipping Deposit Added*)
- USPS Priority Mail -
Actual Shipping Charges + $3.00 (20% Shipping
Deposit Added*)
- FedEx Int. Economy - Actual
Shipping Charges (50% Shipping Deposit Added*)
- FedEx Int. Economy (PR)
Actual Shipping Charges (35% Shipping Deposit
Added*)
- USPS Global Priority Mail -
Actual Shipping Charges + $3.00 (30% Shipping
Deposit Added*)
Please
note that choosing expedited shipping will not speed
up the processing time of your order, only the
shipment transit time once it leaves our warehouse.
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Canada, Mexico, APO/FPO,
Hawaii, Alaska & All Other Foreign Shipping Terms
We ship internationally on a daily basis.
International orders are always welcome at JPCohen Enterprises.
JPCohen Enterprises has built up a large, loyal, world
wide customer base, based on our ability to bring
service and satisfaction to the International shoppers
around the globe. Please read our International
shipping policies below. All shipping charges, duties
and taxes (if any), are the sole responsibility of the
recipient and not JPCohen Enterprises. Any refused
shipments that get returned to JPCohen Enterprises.
will be billed for all of these fees going and coming.
All shipments will be insured! JPCohen Enterprises
does not offer surface mail as a shipping option.
Please do not ask us to put down a lesser order
value or mark as a gift on any custom forms.
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Orders Shipping to Canada
Your choices at checkout will be USPS Global Priority
Mail or FedEx International Economy.
- If choosing USPS Global
Priority Mail you will be charged the actual
shipping charges plus $3.00 for this services.
Insurance will be added at the rate of $2.00 up to
the first $100.00 and an additional $2.00 per
additional $100.00 up to the total value of the
order. Example: A $250.00 order will
be charge $6.00 for insurance.
- If choosing FedEx
International Economy you will be charged the
actual published rates and nothing additional.
Orders Shipping to Mexico
FedEx International is the only shipping option
available to Mexico. You will be charged the
actual published rates and nothing additional.
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Orders Shipping to an APO/FPO,
AE, AA or AP Address
These orders will be shipped by USPS Priority Mail.
You will be charged actual shipping charges plus $3.00
for this service. Insurance will be added at the
rate of $2.00 up to the first $100.00 and an
additional $2.00 per additional $100.00 up to the
total value of the order. Example: A
$250.00 order will be charge $6.00 for insurance.
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Orders Shipping to Hawaii or
Alaska
Your choices at checkout will be USPS Priority
Mail or FedEx 2nd Day Air.
- If choosing USPS you will be
charged the actual shipping charges plus $3.00 for
this services. Insurance will be added at
the rate of $2.00 up to the first $100.00 and an
additional $2.00 per additional $100.00 up to the
total value of the order. Example: A
$250.00 order will be charge $6.00 for insurance.
- If choosing FedEx 2nd Day Air
you will be charged the actual published rates and
nothing additional.
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Orders Shipping to Puerto
Rico
Your choices at checkout will be USPS Priority
Mail or FedEx International Economy.
- If choosing USPS Priority
Mail you will be charged the actual shipping
charges plus $3.00 for this services.
Insurance will be added at the rate of $2.00 up to
the first $100.00 and an additional $2.00 per
additional $100.00 up to the total value of the
order. Example: A $250.00 order will
be charge $6.00 for insurance.
- If choosing FedEx
International Economy you will be charged the
actual published rates and nothing additional.
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Orders Shipping to All Other
Foreign Countries
Your choices at checkout will be USPS Global
Priority Mail or FedEx International Economy.
- If choosing USPS Global
Priority Mail you will be charged the actual
shipping charges plus $3.00 for this services.
Insurance will be added at the rate of $2.00 up to
the first $100.00 and an additional $2.00 per
additional $100.00 up to the total value of the
order. Example: A $250.00 order will
be charge $6.00 for insurance.
- If choosing FedEx
International Economy you will be charged the
actual published rates and nothing additional.
All shipping charges, duties and
taxes (if any), are the sole responsibility of the
recipient. (Any refused shipments that get returned to
JPCohen Enterprises will be billed for all these fees
going and coming plus a 15% restocking fee.) All
shipments will be insured! Internet Trains does
not offer surface mail as a shipping option. Please
do not ask us to put down a lesser order value or mark
as a gift on any custom forms.
Please note: Some oversize
packages cannot be shipped by the US Postal Service
regardless of the country going to and must be shipped
by FedEx. All shipping charges, duties, taxes and
brokerage fees (if any), are sole responsibility of
the recipient. Minimum S/H on any order will be
$10.99.
Some Air Packages can get
expensive to ship, please visit the following websites
to get an estimate of International shipping charges,
please keep in mind the size and weights of your
package(s):
United States Postal Service
Rate Calculator
UPS Rate Calculator
Our originating Zip Code is
23150, Sandston VA.
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Internet
Model Trains Return Policy:
Returns will only be accepted within the first 15 days
of the receipt of merchandise with an approved RMA
number. (Returns will NOT be accepted without an
authorized RMA number.) All returns will be subject to
a 15% restocking fee. Returns exchanged for new
merchandise or a store credit will not be charged a
restocking fee. S/H is not refundable. All returns
must be in the original package in original condition
and must include all the original manuals and
paperwork, etc. No exceptions please. You may request
a Return Merchandise Authorization (RMA) number from
us. This number must be printed on your shipping label
and you must include a copy of your original order
with your return. You can do this by e-mailing us at
and requesting a RMA number. The customer is
responsible for all shipping charges on returns. We
cannot accept any postage dues, COD's and no shipping
credits will be issued. Please pack the merchandise
safely so it reaches us in the same condition it
reached you. Upon receiving your AUTHORIZED return,
your account will be credited back the purchase price
minus the restocking fee if applicable. S/H will not
be refunded. If you need warranty work or a
replacement, please contact the manufacturer. We will
gladly help you get contact information. If you still
have any questions regarding returns, please feel free
to contact us at or (804) 303-8752 M-F 10-E PST.
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Special order items are not
returnable unless defective.
Defective Items
We will accept defective item returns within 15 days
of delivery for an exchange or replacement (same terms
and conditions as above apply), or you can send it
back to the manufacturer for repair or replacement.
All items that quit working after 15 days of delivery
will be considered under warranty and must be returned
to the manufacturer for replacement or repair.
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Train Set Return Policy
We have very, very few problems with train sets not
working upon delivery. The train sets we sell are from
very reputable and well known manufacturers and are
brand new in factory sealed packaging. All train sets
come with the manufacturers warranty. Unfortunately
there are some people out there who just want a train
set for the holidays or that special occasion and then
want to return it afterwards for a refund with no
intention of ever keeping it, so we have had to
implement the following train set return policy.
Any train sets purchased at JPCohen
Enterprises that arrives to you defective can be
returned with an approved RMA number and will only be
exchanged for the same identical set, no credits
towards other merchandise or refunds will be allowed.
Train sets can only be returned to us within 15 days
of date of purchase if defective with an approved RMA.
After 15 days, all train sets must be returned to the
manufacturer for repair or replacements. Your train
set manufacturers warranty will be included in the
train set.
The only exception to this above
policy will be for a train set that is un-opened,
un-used and in brand new sellable condition. JPCohen Enterprises
will accept a train set back in the above condition
for exchange or store credit only with an approved RMA
number within 15 days of purchase, and only if brand
new, un-opened and un-used with the original
shrink-wrap still intact on the package and no gummed
seals have been broken. (These rules can be adjusted
at our discretion. It is our goal to maintain the
highest customer satisfactions rating.)
All shipping fees on any return
will be the responsibility of the customer.
You must write your RMA# on the
shipping label and enclose a copy of your original
invoice with your return.
Return merchandise only with
authorized RMA number to:
JPCohen Publishing Returns
5718 Linda Rd.
Sandston, VA 23150
Returns cannot be accepted
without an authorized RMA#.
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Prices & Typographical
Errors
In the event a product is listed at an incorrect
price, with incorrect information due to typographical
error or error in pricing, coupon or gift certificate
errors or misuse and abuse or incorrect product
information received from our suppliers, we shall have
the right to refuse or cancel any orders placed under
these conditions. We shall have the right to refuse or
cancel any such orders and correct any disparities
whether or not the order has been confirmed and your
credit card has been charged. If your credit card has
already been charged for the purchase and your order
is canceled, we shall immediately issue a credit to
your credit card account in the amount of the charge.
We reserve the right to refuse any order. Prices and
policies are subject to change without prior notice.
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